Having over 40 years experience gives us a good incite into what pets need and what works as well as what to avoid. Some of our policies are:
- All charges, including any veterinary charges, must be paid in full prior to pets leaving the Kennel; we don’t do any billing. There is a 2 day minimum boarding charge on all pets staying overnight. Any additional services such as training, grooming, activities, medication, veterinary expenses, etc. are charged over and above the base boarding charge. We will do anything our clients wish to pay for as long as it is not harmful to the pet. “You got the money, we got the time.”
- Kennel office hours for check-in and out are: Monday – Friday 7:00 am – 7:00 pm, Saturday 7:00 am – 4:00 pm, Sunday 4:00 pm – 7:00 pm. Boarding is charged for the day pets come in regardless of time. Pets checked out prior to Noon are not charged for that day. Pets picked up on Sunday are charged for Sunday. The charge would be the same if the pet was picked up before Noon on Monday.
- ALL PETS entering the Kennel must be healthy and have the following vaccinations: Dogs under 7 years of age must have a Rabies and DHLPP within 3 years, Intranasal Bordetella and CIV within one year. Cats under 7 years of age must have a Rabies and FVRCP with Leukemia within 3 years. Dogs over 7 years of age only need Intranasal Bordetella and CIV. New clients will find that vaccinations requirements are very stringent and may require certain vaccinations not routinely administered by their personal veterinarian. We have a very low incident rate of pets getting sick at the Kennel and we want to keep it that way. The Kennel is a hotel not a hospital.
- Pets can have a problem while at the Kennel the same as they can at home. When we observe a medical problem it is addressed and treated based on the severity of the problem. Most often this involves something simple which can be addressed at the Kennel without the necessity of transporting the pet to a hospital. Any serious problem or anything which may affect other pets is immediately taken to a hospital, as the client is responsible for any veterinary charges incurred. Dr. Todd makes every effort to control these charges incurred. Dr. Todd and his associate veterinarians make all medical/veterinary decisions relating to all pets in the Kennel. This includes but is not limited to health requirements for incoming pets such as vaccinations and any other problems that could affect other pets in the Kennel.
- Owners should bring enough of their pet(s) food for the duration of the stay. Changing diets may cause upset stomachs and diarrhea.
- For sanitary and parasite control reasons, we provide all bowls and bedding which we wash every day. We do not allow clients to put their own blankets etc. in runs as these would be impossible to keep clean. Dogs can choke on toys and bones, so we can’t put them in runs either.
- We are sorry, but our insurance does not allow us to board/kennel Pit Bulls, American Bulls, Staffordshire Terriers or their mixes.
- New customers will be asked to pay in advance. We reserve the right to refuse service to anyone for any reason.